
Our services range from basic in-shop piano maintenance, to thorough restoration, to complete rebuilding. This process can include re-designing the soundboard, string, bridge, and action systems, and everything in between.
We are an innovative rebuilding house, willing to take on challenging jobs while keeping our feet on the ground in terms of what is possible, what is right for the instrument, and what is most cost effective for the customer. We enjoy working with piano owners and technicians and can customize our work to meet the needs of the piano and its owner.

John P. Johanson – President
John hails from Austin, TX. He is an Eagle Scout and a 1992 graduate from Guilford College in Greensboro, NC with a degree in Additive Wood Sculpture and American History. He also graduated from the North Bennet Street School’s Basic Piano Technology Program in the year 2000. John is presently the secretary of the local PTG chapter.
John focuses on the structural side of the piano: soundboards, bridges, pinblocks, beam structures, etc.. He’s an expert damper installer.
John is a whizz when it comes to rebuilding anything…if it ever worked, John can make it work again.

Louis del Bene, RPT
Louis is a California native and grew up in the Bay Area. He earned an Advanced Piano Technology degree at the North Bennet Street School, and moved to Greensboro upon graduating from the school in 2007. He is a Registered Piano Technician (RPT) with the Piano Technician’s Guild (PTG).
Louis is relocating to the West Coast where he plans to continue riding bikes and working on pianos under the name Brevet Piano Service.
In his time here he was in charge of the action department at Mosaic Piano Service and was deeply involved in the construction and installation of soundboards. He also spent a fair amount of time in the office, keeping up with customers and suppliers.
He will continue to be involved with Mosaic Piano as a consultant, sharing his experience and knowledge in action design and rebuilding, wire scaling, business operations planning, and whatever else comes up.
I always said I’d be in Greensboro for five years then move on…I never actually believed it, but it’s true.
Five years ago I was lucky enough to be hired by John Foy as the action rebuilder in his shop, John Foy Piano Restorations, Inc., a job that I was ecstatic to have landed. From John Foy I learned a great deal about piano actions, their regulation, voicing methods, and the endless importance of a good and stable tuning. I am truly grateful for the opportunity I was given to become the technician I have become.
From day one at NBSS I knew I wanted to work on pianos and that I wanted to do it in a rebuilding shop, and after only two years of training I had an opportunity to do it – so what if it meant moving to Greensboro, a town I’d never even heard of. This also gave me the opportunity to work with John Johanson, the “belly man” at the shop and a true artist in whatever he does. We’ve helped each other grow in our skills and our approach to piano work, and have had a great time coming up with jigs, fixtures, methods, and ideas that have allowed us to really fine tune our rebuilds, dialing in what we saw to be the truly important aspects of the pianos that we have had the opportunity to call ‘ours’. We have had a very good time taking piano work very seriously and are both proud of all of the work that has passed through the shop and across our benches.
At the same time I have met some amazing people here in Greensboro who have helped me both professionally and personally improve myself and I hope I’ve helped some of them too. Many I will be sad to leave, though many I plan to keep in touch with. I am excited to be heading back to the west coast where my family lives. I plan to spend more time on the bike, exploring trails and roads of the North West, working on pianos in some capacity under the name Brevet Piano Services, and working to perfect that wheelie so when my nephew gets a few years older I can teach him to ride and blow his mind.
Thanks Greensboro.
-LdB, RPT
In Mid-July I had the opportunity to attend the Piano Technicians Guild National conference in Bellevue, Washington. It was a good time, and I always enjoy attending piano conferences for what they have to offer: getting together with technician friends, taking classes, talking shop, and learning – a lot! This conference had much to offer in adding to my knowledge in the field and to brushing up on my skills.
One class I really enjoyed, and got a lot out of, was Douglas Gregg’s class on French Polishing. The class (and hands on demonstration) focused on the history, the mechanics and techniques of applying French Polish. Another fine class “The Art & Science of Strings and Scales” taught by Del Fandrich. It was a comparative study of different arrangements of music wire and bridge systems in the piano. It was worth it alone just to see his string test demonstration model… Edward McMorrow taught a class on “Hybrid Wire Scales,” which focused on the advantages of using different music wire makes in certain areas of the scale. And I enjoyed learning more about writing Chapter Newsletters from Mark Gallant, and Ed Howard’s hands-on class on stringing.
I also got to spend some quality time with my extended family in the Seattle area. One of the highlights of this part of the trip was spending a day at my Aunt’s home on Dabob Bay, across from Olympic National Park. Dabob is known for its oysters, and at low tide that’s just about all you can see on the beach – oysters!
JPJ
Last week we had the pleasure of working with Jiaao Yu. He is currently a student at the North Bennet Street School in piano technology, and is in between his first and second years of the program. He was in Greensboro as the assistant tuner/intern for the Eastern Music Festival (EMF) held on the Guildford College campus every summer. Jiaao spent the last week of this program working with us in our shop.
While he was here we assigned him several tasks in the rebuilding of a Steinway action: teardown, cleaning, and reclothing of the keyframe; teardown of the keyboard, including pulling backchecks, and replacing bushings; measuring the action’s original action geometry, metrology, and ratios; evaluating a piano and suggesting a course of future work; some tuning; minor shop tasks. As part of our week we set aside time each day to teach Jiaao a class that we have taught either at local chapter meetings, or regional PTG conferences. These classes included: Shop Tools & Their Uses, The Glue Class, Grand Action Regulation – What Effects What, Measuring & Marking Tools, Demonstration Models – Downbearing & Soundboard Anatomy.
Jiaao is focused, thorough in his work, and has a healthy appetite for the completion of tasks and the gaining of knowledge and experience. His career path is not yet nailed down, but we think that wherever he ends up he will be an asset to fellow technicians and customers alike.
Here’s my action regulation kit…it’s great for shop use. For a shop toolkit there is no need to use lightweight or small handles that fit nicely into little kits and bags, but not so nicely into the palm of my hand. It’s based around the WNG regulation kit. I think they did a great job thinking through the details of all the tools and their intended uses. The handles are all nicely weighted, fit into most hands very comfortably, and help keep the rest of your body in comfortable positions that you can stay in long enough to complete a step without feeling like you’ve been doing pull ups all day.
The rest of the tools come from a variety of places: Hardware stores (the ruler), supply houses (the spring tool, letoff and capstan turner, and tweezers), and even a nice PTG conference giveaway (the dip block).
Aside from a few supplies and maybe my digital caliper, this is all I need to bring an action into regulation.
One of the most appreciated and frequently used tools in the shop is our hot melt glue applicator. This tool is indispensable for making jigs and assembling everything from shop furniture to specialized tools and cauls we make custom for one of a kind jobs. Just about the only thing we DON’T use this on is pianos themselves.
Not your run of the mill craft-store variety, this applicator (coloquially referred to as a “gun”) is designed for industrial use. In the old days we would burn through 2-3 “guns” per year, but we’ve had this one now for about 2 years and it’s still going strong.
Notice the yellow color of the glue stick. This glue is different from the craft-store variety in that it is higher quality and designed for woodworking uses. It has a higher solids content which give its bonds more strength. This is similar to the relationship quality woodworker’s (yellow) glue has to a craft-style (white) glue used in kindergarten classes. It’s also a dream to work with; it doesn’t drip nearly as much, and it doesn’t create the “spiderweb” strings that the white/clear stuff does.
These are my two favorite chisels in the shop:
The far one is a Crown “crank-shaft” I picked up at Woodcraft a couple years ago. Sometimes this style of chisel is called a “dog-leg,” and that’s just what I call it around here: The Dog-Leg. Since new, this chisel has been the old standby for notching bridges. The really nice thing about this chisel is that the plane of the handle is raised up about 3/4″ and at a slight angle from the blade. In everyday use this is great for carving, cleaning glue lines and paring wood because it keeps a low angle of attack by keeping the handle (and my knuckles) higher up above the work surface. This makes it useful on notching, especially near the bass bridge where the notches are pretty long. The dog-leg also allows the handle clearance to pass over the bass bridge on the smaller pianos.
The smaller chisel in the above photo is a Phiel “butt” Chisel. It stays sharp for a long time and the small handle really fits into the palm of the hand. The handle just seems to have a good heft and and feel, while its smaller size almost adds a bit more finesse in the control of the cut. I’ve got one of these in 1/4″ inch size too, but I prefer the 3/4″ blade chisel.
This is a picture of one of the cauls we use in the soundboard-to-rib glue up. The cauls are each made of ash wood with 1 1/2″ fire hose providing the clamping pressure. In short, the caul consists of two main parts; the bracket and the bed. The bracket is the upper part of the caul consisting of the the upper ash block, the fire-hose (and its attached hardware), and side paddles – too keep the hose in place under pressure. The bed of the caul is made up of the lower ash block, feet for the caul, and two pairs of 1″ angle iron – to keep the caul together. In the photograph you will notice that the bed of the caul has a concave profile cut along the top of its length. This cut helps to introduce crown in the new soundboard.
In use, a series of cauls is arranged to glue ribs to a soundboard panel. A smaller piano might need only ten cauls, while a larger piano, like a Baldwin concert grand would need as many as seventeen.
The way the cauls work is that the panel is placed on top of all the bed caul, with the upper part, the bracket removed. The ribs, one at a time, have glue applied to the appropriate surface and are set upon the panel in just the right spot. Once a rib is set in place the bracket is put back onto the “bed” part of the caul, snuggly between the two paired angle irons. Steel pins are replaced between the tops of the two angle irons at each end, locking the bracket in place. From there, air is slowly released into the fire-hose by the controlled means of ball-cock valve. Air pressure in the caul is set for around 45 psi. The pressure of the air expands the diameter of the hose to press even pressure all along the length of the rib. The cauls are left in place, and inflated until the glue between the rib and the panel is set up and all parts are bonded.
It is a neat system with great results…

Mosaic Piano Service, Inc. is located at 612 South Elm Street in Greensboro, NC. Elm Street is in the heart of Greensboro, and Greensboro is in the heart of North Carolina.
Our location puts us in the center of the arts and antiques district south of the tracks.
We operate in a late 19th-century brick storefront which has been home to many different businesses: a grocery store, an antique shop, and a magic store, to name just a few. It has been a piano shop since 1998, starting as John Foy Piano Restoration. Mosaic Piano Service, Inc. began in the space in the summer of 2010.

(336) 335-1110 | info@mosaicpiano.com
Feel free to contact us with any questions you have, but please remember that we are not always able to answer the phone. Our work requires concentration and sometimes a lot of noise. If you leave a message we will get back to you as soon as possible.
While we don't do much home service, or "road work", there is a good network of technicians who we know and trust, and can probably help you find the right technician for you and your instrument.